> CSO System Support
CSO System Support
To access the full Client Services website, including FAQs, training webinars and marketing ideas, log in to your CSO System as an administrator and click “Help” in the top menu bar.
Live chat is recommended as the fastest way to reach us!
Live chat is the quickest and most efficient option for working directly with a member of the CSO support team.
Please note: due to a mandatory weekly company meeting, live chat is not available on Wednesdays from 10-11am CT. During this time, feel free to shoot us an email!
Email > firstname.lastname@example.org
Support email allows you to send an email to the entire support team. We strive to provide immediate responses, but to allow for our busiest times, please be assured that 1 business day (8 hours) will not go by without a response. Emails received during off-hours, weekends and holidays will be responded to on the next business day.
Call > 866.705.4201 x1
You are welcome to call us toll-free!
Support – simply dial toll-free number above, then press extension 1 to speak to the next available support team member. If you’re already working with someone directly, simply dial their extension.
Hours > 7am – 6pm CT, Mon – Fri
GradLeaders will be closed for these holidays in 2017:
Monday, January 2 – New Years Day (observed)
Monday, May 29 – Memorial Day
Tuesday, July 4 – Independence Day
Monday, September 4 – Labor Day
Thursday, November 23 – Thanksgiving
Friday, November 24 – Thanksgiving
Monday, December 25 – Christmas
Monday, January 1, 2018 – New Years Day
**Servers are monitored by the Technical Team on all days, including weekends and holidays.
We’re powered by people. Visit our team page to put a face to the voice on the phone or discover what your Client Relations Manager likes to do on the weekends.
We value our relationships with our school partners. As such, we remain fully committed to improving the effectiveness of GradLeaders Career Center while improving communication and responsiveness. This process is an important step in making that happen.