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> CSO System Support

CSO System Support

To access the full Client Services website, including FAQs, training webinars and marketing ideas, log in to your CSO System as an administrator and click “Help” in the top menu bar.

Live Chat

Live chat is recommended as the fastest way to reach us!

Live chat by SightMax

Live Chat by SightMax

Live chat is the quickest and most efficient option for working directly with a member of the CSO support team.

Please note: due to a mandatory weekly company meeting, live chat is not available on Wednesdays from 10-11am CT. During this time, feel free to shoot us an email!

Email > support@csoresearch.com

Support email allows you to send an email to the entire support team. We strive to provide immediate responses, but to allow for our busiest times, please be assured that 1 business day (8 hours) will not go by without a response. Emails received during off-hours, weekends and holidays will be responded to on the next business day.

Call > 866.705.4201 x1

You are welcome to call us toll-free!

US: 1.866.705.4201
UK: 0.800.680.0602
Mexico: 01.800.681.6733
Colombia: 01.800.710.2044

Support – simply dial toll-free number above, then press extension 1 to speak to the next available support team member. If you’re already working with someone directly, simply dial their extension.

Hours > 7am – 6pm CT, Mon – Fri

CSO is closed for these holidays in 2015:

Monday, September 7 - closed
Wednesday, November 25 - closed from 2pm CT
Thursday, November 26 - closed
Friday, November 27 - closed
Thursday, December 24 - closed

Friday, December 25 - closed
Monday, December 28 - closed from 4pm CT
Tuesday, December 29 - closed from 4pm CT
Wednesday, December 30 - closed from 4pm CT
Thursday, December 31 - closed
Friday, January 1, 2016 - closed

**Servers are monitored by the Technical Team on all days, including weekends and holidays.

Meet the Team >

We’re powered by people. Visit our team page to put a face to the voice on the phone or discover what your Client Relations Manager likes to do on the weekends.

Our Promise to You >

We are dedicated to making your experience with CSO’s support team the best possible. Read our promise to see the standards we set for ourselves.