Client Services

Stability Updates

We’re exceedingly pleased by the progress that has been made on our CSO System stability projects, including:

  • a 92% reduction in urgent defects
  • an all-new Service Request Process
  • a new hosting environment which will bring faster speeds and improved uptime
  • a new customer support portal within Netsuite

The CSO System will continue to be supported and enhanced for at least another 2 academic years. With this in mind, we just released a number of improvements to the CSO System including:


Real Resume PDF Conversion Improvements

When Word documents were previously uploaded through the CSO System, each document was converted to a PDF file through Microsoft Word resulting in a slow process, frequent errors, and often times the PDF created was not an accurate representation of the original document. Our new solution converts the document through Real Resume, a tool that has worked flawlessly within the GradLeaders Career Center platform (formerly known as GTS®) for many years. This change will be transparent to the user but should improve the user experience through improved performance.

New ActivePDF Resume Packet Creation Tool

This new tool will improve the stability of resume packet creation and reduce the number of failed packets. This change will also be transparent to the user but should improve the user experience through improved performance.

Email Deliverability Enhancements and MailGun Integration

With this new integration, emails sent through the CSO System will now be routed by instead of our own SMTP servers. This will improve the adherence to web standards and will prevent mail from getting stuck in spam filters due to address spoofing. As a result of this new integration and security update to prevent phishing, mail recipients may see a difference in the “from” address and/or an “on behalf of” faculty member name based on the user who initiated the email depending on email provider (Gmail, Office365, etc.).

New System Event HTML Templates

Emails sent through the CSO System previously used a Microsoft Word mail merge templating and conversion system that was resource intensive and slow, resulting in backed up email queues and delays in sending in times of high volume email campaigns. The new system uses a template formatted in standard HTML, the native format of email, so there is no conversion necessary. Admin users can now simply edit an email template within a new HTML editor and select from a pick list of all available merge fields. Each school’s current default and custom email templates will be converted to the new template format using a new backend conversion utility. We recommend previewing each of the templates for accuracy. We will provide a page to quickly look them over once the conversion is complete.


These improvements will result in a smoother fall and less hectic recruiting season for all of our school partners.